Top Ads 1

Return and Refund Policy

  • Home
  • Return and Refund Policy

Return and Refund Policy

Last updated October 20, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

Returns  

With our simple returns process, you can shop online worry-free.

If something doesn’t work out, you can send most items back within 30 days of delivery.*

Start the return process within 30 days of receiving your item.
We inspect all returned items. The product must be in new or unused condition, with all original product inserts and accessories.
Shipping costs will be the responsibility of the customer in cases of buyer’s remorse returns, such as an item didn’t fit, didn’t like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc.
We will refund the cost of the merchandise and shipping charges if the return is a result of our error or defective product.
Ship the product as soon as possible so it arrives at our facility within 45 days of receipt of the item. (See Product-Specific Return Policies  for exceptions)

  • You should note that this return policy does not apply to Marketplace Seller products (approved 3rd party sellers on Minimarket online ltd).

To view the return policy for a Marketplace Seller item, please refer to the Seller’s individual policy, located on the product page by clicking on the Seller’s name. See our Marketplace Seller page for more details.

Defective Product and Returns Due to Our Error

If there are mistakes with your order, or products arrive defective/damaged at the time of receipt, we’ll make it right by:

  • Sending you replacement parts or accessories
  • Replacing the product or
  • Issue a refund**
  • And we’ll also cover the cost of any return shipping
  • If the product is not defective, return shipping fees will apply

**See our Product-Specific Return Policies for specific items exceptions and policies.

How to Return an Item

Initiating a Return

Returning an item is easier than ever! Please follow these steps to start the online return process:

Click Here and sign into your account.
Click the Orders & Returns tile from your Dashboard in My Account.
Click Return Item next to the item you want to return.
Provide your return information. Click Submit Return.

We will also send you a return confirmation via email that includes your UPS (EMS, DHL, ROYAL MAIL…) return link, and return instructions.

NOTE: If returning on your own, please note that returns must be sent through a reliable, traceable carrier.

Packaging your return

Ensure that your item is packaged well and is in a box suitable for shipping. If you can use the original packaging that the item came in, that is great! If it is not usable, that’s ok. Any box that you have that fits the item and will protect it from damage as it makes its way back to us is fine.

Minimarket online ltd is unable to send a box to send your return back in, so please make sure you keep that packaging until you are sure you do not need to return the item.

Guest Checkout Return

If you used Guest Checkout to place your order, please follow these steps:

Create an Minimarket online ltd account with the same email address you used to place your order.

Once you create your account, follow the steps above to return your item.

Click here to get started on your return.

What Items are Non-Returnable ?

In accordance with federal and state guidelines and for the safety of our consumers, suppliers and carriers, some products are non-returnable and non-refundable. Please see below for information on product categories where these restrictions may apply.

Non-Returnable Items:

  • “As is” and “Final Sale” items
  • Welcome Rewards by Club O Membership
  • Gift Cards

Non-Returnable If Opened:

  • Mattresses (unless damaged or defective)
  • Mattress Toppers and Pillows
  • Items sold in bulk or by the case

Oversized Item Return Policy

You may initiate a return for most new and unopened oversized items within 30 days of delivery. A refund will be issued if the item is in new and unused condition with all original materials included with the shipment.
Click the links to view our Product Specific Return Policies.

You are responsible for the cost of the return shipping fee when you return an oversized item for any of the following reasons:

  • You refuse a delivery without inspection
  • You miss a delivery appointment
  • You return a non-defective or undamaged product

All returned oversized items are fully inspected upon their arrival back at our warehouse.

We reserve the right to deduct the return shipping fee, which generally ranges from $100 to $695 or more (depending on size and weight), if the item is not in its original condition upon arrival back at our warehouse.

*By purchasing an oversized product, you authorize Minimarket online ltd and/or its Carriers to assess additional fees to your credit card, as necessary, according to the fee schedule described here. We may deduct original and return shipping costs from your refund or otherwise charge them to your credit card after we receive the return product back at our warehouse.

What Do I Do If My Order Is Damaged Or Defective?

If the return is a result of damage or defect, we will refund the full cost of the merchandise and shipping charges.

In the event that any of these occur, all details of the damage or defect need to be clearly noted on all copies of the BOL and Delivery Receipt upon your inspection during your delivery in order for us to assist you with a return or replacement. In addition, we must to be notified within 24 hours.

DO NOT SIGN the Bill of Lading until you have inspected the item. Also, please do NOT wait to inspect the item (e.g. you are storing your furniture or you are waiting on completion of a home improvement project.

By signing for your delivery without noting the problem with your shipment on the delivery paperwork, you affirm your item was delivered to you with no damage or defect.

For delivery services requiring a signature:

  • All damage and defects must to be noted on all copies of the delivery receipt and/or a Bill of Lading and reported to Minimarket online ltd Customer Care within 24 hours.
  • If the item is severely damaged, note the Bill of Lading as Refused Due to Damage.
  • Please make sure you thoroughly inspect your item while the carrier is still at your home. Any damages/defects MUST BE NOTED upon signing for the delivery.

*For delivery services that do not require a signature, please inspect the item right away for any damages. If damage is found, please contact Minimarket online ltd within 24 hours of delivery.

Damage or Defects found after Delivery and Inspection

If your shipment looks great at delivery, but you notice damage or a defect after the carrier leaves, immediately contact Bed Bath & Beyond to report the situation.

Make note of the following details:

  • Package condition
  • How it was received (left at front door, signed for), and description of the damage

Please do the following:

  • Take several pictures showing the affected area(s).
  • DO NOT discard any of the shipping box or packing materials.
  • DO NOT discard the product itself because it may be necessary for the carrier to inspect the item and report on the damage.
  • DO NOT ship the item back to Bed Bath & Beyond without first being instructed to do so. Failure to comply may result in denial of a damaged item claim per the shipping carrier’s claims guidelines

Minimarket online ltd will contact the carrier to have the item picked up. The carrier will call you to make an appointment for the pickup, usually within 24 to 48 business hours.

Refund

We inspect all returned items when they arrive at our processing facility. If your return is a result of a Minimarket online ltd error or defective product, we will refund the full cost of the merchandise and original shipping charges.

You can expect to receive your refund within four weeks of shipping your package back to us. In many cases you will receive a refund sooner, but we estimate four weeks based on these factors:

  • The time required for return shipping (up to 14 days)
  • Product inspection at our return facility (up to 5 business days)
  • Processing from your financial institution (up to 5 business days).

You will be notified via email with the details of the refund and we will issue the refund back to the form of payment used to make the purchase.

Need help?

Contact Us:
We are a small, owner-operated business and, while our commitment to excellent customer service never sleeps, we do. You may contact us via email: admin@mini-market.uk or phone: +44 208 089 6589 at any time. However, we ask that you allow one business day for us to reply.

 

Clearance Sale!HOT